How did we perform in respect of your expectations of us on this project?
Please select a score each of the performance metrics below relating to our ability to meet your expectations by selecting the appropriate number. From 1 = poor to 7 = Excellent
Please also select on the left side, how important the particular element is to you
(low, medium or high)
Importance to you
Low - Medium - High
Performance Metric
Our Performance
1 =Poor .. 7 =Excellent
Select
Low
Medium
High
Our understanding of your requirements and expectations
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7
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Medium
High
Our ability to keep you informed of progress
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7
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Low
Medium
High
Our ability to respond promptly to your queries
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7
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Medium
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Our ability to solve any problems effectively
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7
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Medium
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Our ability to adhere to deadlines
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7
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Medium
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The technical ability of our staff
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7
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Medium
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The courtesy of our staff
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Medium
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The overall quality of our report / documentation
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7
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Medium
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Our ability to help you minimise risk, improve foundation design
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7
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Medium
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Our overall attitude toward health, safety and the environment
Select
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7
Would you recommend our services ?
Yes
No
Considering your most recent experience with us, please indicate how likely you would be to recommend our services to someone else by circling the appropriate number on the scale below.
1 = Not at all likely to recommend ... 10 = Very likely to recommend
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Would you use our services again?
Yes
No
Please describe one thing we can do differently to improve the value of our service to you.